Contact & Consent Verification Assistant

The Contact & Consent Verification Assistant ensures that contact information and communication consents remain accurate and compliant across encounters. It prompts staff to verify patient and emergency contact details, preferred communication methods (voice, SMS, email, portal), and release consents under HIPAA guidelines.

Each verification session produces an updated, timestamped record of consent and contact confirmation, reducing privacy risk and ensuring that appointment notifications, reminders, and care coordination messages reach the right recipient. The assistant can run as a pre-registration step or trigger automatically at arrival based on elapsed time since last verification.

Benefits

• Improves privacy compliance: Ensures all contact and consent data are current and HIPAA-aligned.
• Reduces communication failures: Keeps preferred contact methods and addresses up to date for timely notifications.
• Strengthens patient trust: Empowers patients to control their communication preferences and proxy designations.
• Enhances audit readiness: Generates structured, timestamped verification artifacts for each encounter.

Capabilities

• Automated verification prompts: Triggers at check-in, pre-registration, or defined intervals since last verification.
• Quick compare + accept interface: Displays existing contact and consent data side-by-side for rapid confirmation or edit.
• HIPAA preference capture: Includes consent to call/text/email, disclosure preferences, and proxy permissions.
• Consent artifact updates: Stores verification results as FHIR Consent and RelatedPerson resources, maintaining version history.
• Audit logging: Records who verified, when, and what was changed for compliance visibility.

Great for

• Registration and Intake Staff: Verify contact and consent information efficiently during patient arrival or pre-registration.
• Patient Access Supervisors: Monitor verification completion rates and ensure artifacts are properly recorded and auditable.
• Compliance and Privacy Officers: Maintain defensible, policy-aligned records of patient contact preferences and disclosures.
• Engagement and Communications Teams: Reduce delivery failures and misdirected messages by ensuring contact accuracy and consent validity.