Why it matters: RPM programs fail when data is noisy, late, or invisible. The Hub organizes enrollment, device setup, thresholds, alerting, and review queues so providers see what matters, and patients get feedback that keeps them engaged.
Patient Experience
- Guided device setup and verification; battery and connectivity checks.
- Clear targets with “in range/out of range” visuals; nudges when readings are missing.
- Escalation guidance: when to retest, when to contact care team.
Technical & Standards
- FHIR:
Device,DeviceMetric,Observation,CarePlan,Task,Communication,Provenance. - Threshold rules and alert routing to review queues; audit of dispositions.
- Normalization of units/time zones; quarantine + replay for invalid payloads.
Governance & Compliance
- Consent management for device data; scope by program and duration.
- Audit of alerts, triage decisions, and patient communications.
- Separation of wellness vs. clinical workflows where applicable.
Value by Audience
- Patients: Fewer confusing alerts, clearer next steps.
- Clinicians: Clean queues; trend and outlier views; in-workflow messaging.
- IT/Architecture: Connector-agnostic normalization; scalable alerting.
- Compliance: Defensible triage with documented thresholds and actions.
Capabilities
- Program enrollment with CarePlan linkage and tasks.
- Multi-device support; device status and battery monitoring.
- Exportable summaries for case review or billing support.